Philips Privacy Notice

Effective date of this Privacy Notice: January 10, 2017


This privacy notice applies to the personal data that may be collected or used by Koninklijke Philips N.V., Respironics, Inc. (Philips Respironics), or their affiliates (Philips). This Privacy Notice provides you with information regarding Philips’ collection, use and disclosure of the personal data processed through the website, and its related marketing, sales and customer service activities. This is a notice about our privacy practices; it is not a contract or agreement.

How your Personal Data is collected and used

Contacting Customer Service

Philips will record your personal data whenever you contact our Customer Care Support Center which you may do by calling or emailing us directly, or using the Live Chat function found on the website. Philips will record your contact information (such as name, phone number, and email), your question or request, the date and time and means of the contact (e.g. telephone call, on-line web form, email, etc.) and any other data relevant to your question or request.

As part of our commitment to providing the best possible service to our customers, we might record telephone calls answered in our Customer Care Support Centers. We will notify you in advance if your telephone call is recorded. We may use the recording to:

We retain a copy of your Live Chat initial request – your name and the topic or question you submitted – for the above purposes. The full Live Chat discussion will not be retained although some details from the conversation may need to be recorded for specific purposes to assist you or resolve your inquiry.

In your interactions with Philips we will not request any sensitive data (e.g. health data) unless specifically relevant to your question or request. We ask that you not provide this kind of information during your interactions with Philips.

If needed during our interface with you, any data collected will primarily be used for answering your question or for the resolution of your request.


If you choose to receive promotional communications, you can expect to receive emails from us about Philips products, services, events and offers. You can withdraw consent at any time by clicking the “unsubscribe” link in any email.


The website collects information through cookies or similar techniques regarding your use of the website.

We protect your Personal Data

We recognize and take seriously our responsibility to protect the data you entrust to Philips from loss, misuse or unauthorized access. Philips uses a variety of security technologies and organizational procedures to help protect your data.

Personal Data shared with Third Parties

Philips may use trusted third parties to provide certain services for Philips. Such services may include the processing of personal data, including for the following:

Philips requires these service providers to provide a comparable level of protection of your personal data as Philips provides, to only process your personal data for the specific purposes mentioned above, to limit access to the minimum amount of data needed to deliver a specific service, and to require the same of their subcontractors who support them in providing services to Philips.

If Philips allows a third party to transfer your personal data outside of your geographic region, we will take steps to protect your privacy rights through the use of contractual arrangements or other means, which will provide a comparable level of protection while the information is being processed by our third parties.

Philips will disclose personal data only under this privacy notice and/or as required by law.

Philips sometimes sells a business or a part of a business to another company. Such a transfer of ownership could include the transfer of your personal data directly related to that business, to the purchasing company.

Choices and rights

Please send an email to to make use of your following choices and rights:

Special information for parents

While the website is not generally targeted at children under the age of 14, it is Philips policy to comply with the law when it requires parent or guardian permission before collecting, using or disclosing personal data of children.

If a parent or guardian becomes aware that his or her child who is under the age of 14 has provided Philips with his or her personal data, please contact us at If we become aware that a child under the age of 14 has provided us with personal data, we will delete such data from our files.

Linking to other websites

During your online journey across Philips websites, you may encounter links to other websites for your convenience and information. These websites may operate independently from Philips, and may have their own privacy notices, statements or policies. We strongly suggest that you review them to understand how your personal data may be processed in connection with those sites, as we are not responsible for the content of non-Philips-owned or managed sites, or the use or privacy practices of those sites.

Local specific information: Your California Privacy Rights

California Civil Code Section 1798.83 permits our customers who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please send an e-mail to

Changes to this Privacy Notice

The services that Philips provides may change from time to time without prior notice to you. For this reason, we reserve the right to change or add to this Privacy Notice from time to time. We encourage you to check back often to review the latest version.

The new Privacy Notice will be effective upon posting, if you do not agree to the revised notice you should not visit the website. By continuing to access or make use of the website after those changes become effective, you acknowledge you have been informed of the changes and have reviewed the revised Privacy Notice.

Contact Us

You can contact us at: