This privacy notice applies to the personal data that may be collected or used by Koninklijke Philips N.V., Respironics, Inc. (Philips Respironics), or their affiliates (Philips). This Privacy Notice provides you with information regarding Philips’ collection, use and disclosure of the personal data processed through the SleepApnea.com website, and its related marketing, sales and customer service activities. This is a notice about our privacy practices; it is not a contract or agreement.
Philips will record your personal data whenever you contact our Customer Care Support Center which you may do by calling or emailing us directly, or using the Live Chat function found on the SleepApnea.com website. Philips will record your contact information (such as name, phone number, and email), your question or request, the date and time and means of the contact (e.g. telephone call, on-line web form, email, etc.) and any other data relevant to your question or request.
As part of our commitment to providing the best possible service to our customers, we might record telephone calls answered in our Customer Care Support Centers. We will notify you in advance if your telephone call is recorded. We may use the recording to:
We retain a copy of your Live Chat initial request – your name and the topic or question you submitted – for the above purposes. The full Live Chat discussion will not be retained although some details from the conversation may need to be recorded for specific purposes to assist you or resolve your inquiry.
In your interactions with Philips we will not request any sensitive data (e.g. health data) unless specifically relevant to your question or request. We ask that you not provide this kind of information during your interactions with Philips.
If needed during our interface with you, any data collected will primarily be used for answering your question or for the resolution of your request.
If you choose to receive promotional communications, you can expect to receive emails from us about Philips products, services, events and offers. You can withdraw consent at any time by clicking the “unsubscribe” link in any email.
The SleepApnea.com website collects information through cookies or similar techniques regarding your use of the website.
We recognize and take seriously our responsibility to protect the data you entrust to Philips from loss, misuse or unauthorized access. Philips uses a variety of security technologies and organizational procedures to help protect your data.
Philips may use trusted third parties to provide certain services for Philips. Such services may include the processing of personal data, including for the following:
These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run Philips business processes to provide you with the service requested.
These providers deliver specific services for sending and receiving data between data centers/cloud repositories using secure electronic transfer methods.
Philips requires these service providers to provide a comparable level of protection of your personal data as Philips provides, to only process your personal data for the specific purposes mentioned above, to limit access to the minimum amount of data needed to deliver a specific service, and to require the same of their subcontractors who support them in providing services to Philips.
If Philips allows a third party to transfer your personal data outside of your geographic region, we will take steps to protect your privacy rights through the use of contractual arrangements or other means, which will provide a comparable level of protection while the information is being processed by our third parties.
Philips will disclose personal data only under this privacy notice and/or as required by law.
Philips sometimes sells a business or a part of a business to another company. Such a transfer of ownership could include the transfer of your personal data directly related to that business, to the purchasing company.
Please send an email to email@example.com to make use of your following choices and rights:
You may at any time request access to your personal data.
You may at any time request correction of your personal data.
You may at any time object to the processing of your personal data.
You may at any time contact us if you have questions, complaints, concerns or suggestions.
You can easily withdraw consent (for example opt-out for our marketing services, by using the ’unsubscribe’ button below each email we send you).
If available, you may request your personal data to be deleted at any time.
We recognize and take seriously our responsibility to protect the data you entrust to Philips from loss, misuse or unauthorized access. Philips uses a variety of security technologies and organizational procedures to help protect your data. For example, we implement access controls, use firewalls, use encryption and use secure servers.
While the SleepApnea.com website is not generally targeted at children under the age of 14, it is Philips policy to comply with the law when it requires parent or guardian permission before collecting, using or disclosing personal data of children.
If a parent or guardian becomes aware that his or her child who is under the age of 14 has provided Philips with his or her personal data, please contact us at firstname.lastname@example.org If we become aware that a child under the age of 14 has provided us with personal data, we will delete such data from our files.
During your online journey across Philips websites, you may encounter links to other websites for your convenience and information. These websites may operate independently from Philips, and may have their own privacy notices, statements or policies. We strongly suggest that you review them to understand how your personal data may be processed in connection with those sites, as we are not responsible for the content of non-Philips-owned or managed sites, or the use or privacy practices of those sites.
California Civil Code Section 1798.83 permits our customers who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please send an e-mail to email@example.com
The services that Philips provides may change from time to time without prior notice to you. For this reason, we reserve the right to change or add to this Privacy Notice from time to time.
The new Privacy Notice will be effective upon posting, if you do not agree to the revised notice you should not visit the website. By continuing to access or make use of the website after those changes become effective, you acknowledge you have been informed of the changes and have reviewed the revised Privacy Notice.
You can contact us at: firstname.lastname@example.org